Quality at RWJBarnabas Health
“I Am Quality.”
At RWJBarnabas Health, "I Am Quality" is our promise to you.
It's our personal commitment to deliver the best care to our patients,
each and every day.
No matter which RWJBarnabas Health facility you visit, from our highly-ranked
acute care hospitals to our state-of-the-art outpatient centers and specialty
care facilities, you'll discover a brand of healthcare that makes
you feel good. Along with
leading edge medical treatments. you'll experience a team effort and a sincere commitment to giving
you and your family the attention you deserve. "I Am Quality"
means guaranteed excellence.
ACTIONS SPEAK LOUDER THAN WORDS
These days everyone claims to provide "Quality Healthcare." At
RWJBarnabas Health, we wanted to tell you how we are striving to provide
you with better care. Sure, we have won
awards and have been recognized for clinical excellence, extraordinary patient
care, and superior outcomes in the most demanding and complex medical
specialties, but we believe improvement is always necessary to deliver
the care our patients deserve.
To guide our efforts, we built a framework to ensure our patients'
healthcare outcomes are consistent with best practices and personal choice
and we're teaching all of our staff about their role.
To help each staff member deliver quality healthcare, we educate and apply
the latest and best practices so you and your family can benefit from
the highest level of care-even in the smallest details.
Meeting and Exceeding Industry Standards: Our institutional policies and procedures comply with, and often exceed
all necessary laws and generally accepted healthcare standards.
Safe Care: We maintain stringent systems for ensuring appropriate care and medical
accuracy, and drive patient safety through the use of protocols.
Clinical Excellence: We analyze and improve our care to assure that we are using best practices.
Clinical Resource Management: We manage resources to deliver care effectively and efficiently.
Respectful Care: Respecting an individual’s and family’s values and customs
allows us to honor their needs and choices.
We then encourage our staff around three important principles: To Be Committed,
To Be Responsible, and To Be Quality in all it means to you.
Each RWJBarnabas Health employee independently contributes to ensuring
that your clinical care and your experience are outstanding. We help our
physicians and staff to do better by assuring that they have an appropriate
environment within which they can provide care:
Culture of Responsibility: Our employees take care of you. That means you can count on asking and
receiving the information you need, the care you deserve, and a helpful,
willingness to deliver care, no matter which RWJBarnabas Health facility
Continuous Improvement: We listen to our patients, medical staff and employees, and analyze our
own performance. We strive to continuously grow and improve care by applying
best practices and developing new ways to deliver on excellence.
Culture of Quality: We not only look for ways to improve, we reward our employees and staff
by recognizing outstanding care, excellence in clinical programs, extraordinary
patient outcomes and bold leadership.
At RWJBarnabas Health, our goal is to provide patients with the highest
quality of care at world-class facilities close to home. We are dedicated
to providing an extraordinary range of services while continually striving
to improve patient satisfaction. Our focus on patient satisfaction, our
extensive depth and breadth of services, and our cutting edge facilities
demonstrate our continuous commitment to quality.
John F. Bonamo, MD, MS, FACOG
Executive Vice President, Chief Medical and Quality Officer