For Visitors

Visiting Hours

To provide quality care and privacy to our patients and to foster a healing environment, we ask that you observe visiting hours as outlined below. Children 14 years and older may visit patients.

Visitors must check in at the Information Desk at each visit and receive a visitor's pass to proceed through the building.

Medical/Surgical Units
11:00 a.m. - 8:00 p.m.
Family/Support Person: 24-hour visitation
General: 11:00 a.m. - 8:00 p.m.
Critical Care Unit/ICU
11:00 a.m. - 8:00 p.m.
Labor and Delivery
Two Designated Support Persons: 24 hours only in
Labor and Delivery.
Mother/Baby Unit
11:00 a.m. - 8:00 p.m.
Pediatrics/Pediatric Critical Care Units
Parents or Legal Guardian: 24-hour visitation; one parent
may stay overnight 11p.m. - 8:00 a.m.
Parents or Legal Guardian: 24-hour visitation.
24-hour visitation.
Behavioral Health
Preferred visiting hours are outlined in the unit
orientation materials provided upon admission. Please
call the departments for more information:

Short Term Care Unit ext. 62800; Voluntary ext. 67091;
CCIS ext. 63393.
Pet Visitation
Pets may be allowed to visit in special circumstances and
under certain conditions. Please call the Patient Satisfaction
Department at ext. 67180 for more information.

Outside Phone Calls to the Nurse's Station

Calls are welcome anytime except 6:00 a.m. - 8:00 a.m.
and 6:00 p.m. - 8:00 p.m.

A Special Note for Family, Support Persons and Friends

For the comfort of our patients, we ask that our visitors observe the following:

❖ Please limit the number of visitors at the bedside to two and be considerate about the length of your visit.

❖ Whenever possible, ask the nursing staff if there are specific times when your presence would be beneficial to the patient's comfort or your peace of mind.

❖ Please do not adjust any siderails, cribrails or equipment that may be in use without consulting the nurse.

❖ If your loved one is receiving patient controlled analgesia for pain, please do not push the button to administer additional doses of medication. Although you may mean well, this well-intentioned effort can result in serious medical problems for the patient.

❖ Assist us in creating a quiet, soothing and healing environment.

❖ Clean your hands upon entry and exit of the hospital room.

❖ Adhere to the policy regarding visiting hours.

❖ Visitors who are visibly ill (i.e. sneezing, coughing, etc.) should refrain from visiting.

❖ Shoes and shirts must be worn at all times in the hospital.

❖ Please check with the nurse regarding dietary restrictions before offering any food/beverage to a patient.

❖ You may be asked to leave the room during a physician visit or treatment. This is to respect the privacy of our patients.

❖ Because you know your loved one best, you may"sense" that "something just does not look or feel right" even when this change may not be obvious to the staff. As partners in the care process, if you feel your family member is experiencing a worsening of their condition that the staff do not seem to be aware of, please bring this change to the attention of the patient's nurse so that they can conduct an evaluation of the situation. In addition to the patient's nurse, we maintain a team of specially trained clinicians who are able to come to the bedside and assist the nursing staff in assessing patients who are experiencing a worsening condition. This team is called our Rapid Response Team. We encourage our patients and visitors to access the Rapid Response Team if they feel
additional help is needed by dialing ext : 111.

Coffee Shop

Located on the first floor of the Discharge Lobby, the Coffee Shop is open to our outpatients and visitors 7 days a week, 24 hours a day.


Information regarding the following services is available
via Patient Satisfaction, ext. 67180:

❖ Area Restaurants
❖ Hotel Accommodations
❖ Patient Leisure Activities
❖ Worship Services
❖ Car Rentals
❖ Banks
❖ Points of Interest Brochures
❖ Daily Newspaper Delivery

Mail, flowers and balloons

Deliveries are made throughout each day by our wonderful volunteers through the Volunteer Resource Center. No food, flowers or balloon bouquets are permitted in any of the patient rooms in the Intensive Care Unit and Coronary Care Unit. Due to the potential health risk concerning latex allergies, latex balloons are not permitted in the hospital. Flowers and Mylar balloons are available for sale in the Gift Shop.

ATM Machine

Located on the first floor in the Main Lobby and at
166 Lyons Ave. in the Pediatric Health Center.

Gift shop

Our Gift Shop is located on the first floor of the Main Lobby in front of the Information Desk. The Gift Shop offers a wide range of items for patients or to commemorate that special birthday, anniversary or holiday. The Gift Shop is open Monday through Friday, 8:30 a.m. - 8:00 p.m., Saturday, 10:00 a.m.- 8:00 p.m. and Sunday, 10:00 a.m.- 8:00 p.m. If you have any questions you may call the Gift Shop at ext. 67313.

Lost and found

To inquire about an item that has been lost, call Security,
ext. 67455.

Your meals

The Nutrition and Food Services Department continually provides you with quality meals and service during your stay. Proper nutrition is an integral part of your recuperation and meals are carefully planned to be nourishing and appealing. Keep in mind that your physician determines your diet prescription, and your diet may change during your stay due to changes in your condition or in preparation for tests or procedures.

Our dietitians will be happy to provide you with guidelines regarding your special diet or discuss nutrition questions that you may have.

To assist you with your daily lunch and dinner selections, you will be visited by a Nutrition and Food Services Representative prior to lunch and dinner, Monday through Friday. This representative will discuss your daily menu choices and assist you with ordering your meals. If weekend menu selections are not to your liking, you may call our Dietary Department by dialing ext. 67152 to hear other menu items. We will gladly work with you to accommodate your requests. Kosher and vegetarian items are always available. Tune into channel 54 to view useful information on your diet.


There is a fee for general parking. Bring parking ticket in
to lobby to pay.

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