Satisfaction and Concerns
Our Patient Experience Promise
RWJBarnabas Health's goal is to deliver high quality, compassionate,
family-centered-care. Our patients come first, and we are committed to
ensuring each patient experiences superior service.
Everyone of our employees, no matter their title or job description, plays
a role in shaping and enhancing our patients' experiences. We expect
all of our staff to do what is in the best interest of our patients and
their families every day, in every moment.
At RWJBarnabas Health, we always have time for our patients and we work
together as a team to care for all aspects of their needs.
We are privileged that you have chosen RWJBarnabas Health for your health
and wellness needs and pledge to provide the highest quality of care in
an empathetic, kind and respectful manner.
To share your patient experience with us, or to recognize a team member
or department for providing exceptional service while you were with us,
Clara Maass Medical Center
Our Patient Experience Department at 973-450-2177
In addition, Clara Maass Medical Center is accredited by The Joint Commission.
If any concern cannot be resolved by working with one of our administrators,
individuals are encouraged to contact The Joint Commission, by calling
1-800-994-6610 or by e-mail at