Susan Lanning has had over 30 years of invaluable experience working in
healthcare. She is a graduate of the University of Vermont, where she
received a Bachelor of Science Degree in Nursing. She has worked in Critical
Care settings, Adolescent Psychiatry, Professional Recruitment, Quality
Assurance and Internal Medicine. She came to Jersey City Medical Center
in January of 2006, where she created the role of Patient Throughput Specialist.
After one year, her responsibilities expanded, and she became involved
in Physician Satisfaction initiatives, spearheaded a team to design and
implement a new Physician Orientation format, and, along with co-workers,
has recently completed three new editions of the Physician Directory.
Susan has established a Corporate Liaison position and relationship with
major Investment Banking Firms, and has brought many patients to our Outpatient
Radiology Department, and recommended many top physicians to the corporate
and residential population. She has also shown outstanding customer service
in navigating these patients through our Emergency Department and inpatient
system, if needed.
Susan joined her co-workers to assist in writing the Magnet Document in
2008, and upon acceptance of the Document by the ANCC, was part of the
implementation team to handle all of the logistics of their site visit.
The Hospital was successfully designated a Magnet Facility, which is the
highest existing nursing excellence award.
Most recently, Susan actively participated on the Strategic Plan for the
Hospital, and assisted with the roll-out of our new Mission, Vision and
Values. She has now assumed the role of Director of the Corporate and
Residential Relationship Program, which provides “Concierge”
style navigation and guidance through the healthcare continuum. This service,
Gold Coast Concierge, is complimentary. It includes expedited care through
the Emergency Department, timely radiology appointments and results and
a one- on- one experienced medical concierge to assist with any healthcare
needs. She has developed a Speakers’ Bureau, which consists of Primary
Care and Specialty Physician experts, and has introduced educational Lunch
and Learn sessions in many downtown corporations drawing from this list.
Susan also participates in the organization of the “Dinner With
The Doctor” Series, which also features a different physician each
month, and an educational presentation to approximately100 community members.
Contact Susan at 201-915-2897