Compassionate Care Impresses Both Patients and Families
Unexpected trips to the hospital can be unsettling. But, when Lakewood
resident Bob Hertzendorf brought his beloved wife Phyllis in for emergency
treatment, he was immediately impressed by the level of care and compassion.
When Phyllis heart rate dropped and she began sweating, her husband of
65 years was understandably concerned. Phyllis suffers from atrial fibrillation,
also known as AFib, an irregular heartbeat that can lead to serious heart-related
complications, such as blood clots and stroke.
When Phyllis and Bob arrived in the Geriatric Emergency Medicine (GEM)
Unit at Monmouth Medical Center, Southern Campus, Bob was able to breathe
a sigh of relief. The GEM Unit was developed in an effort to create an
atmosphere that meets the unique health care needs of aging patients in
a variety of ways – the result being efficient, safe, specialized
medical care for older adults.
“From the time we arrived in the ambulance, the care was exemplary,”
says Bob. “Phyllis means the world to me and to witness the way
the staff at Monmouth South treated my wife with such tender, loving care
truly touched me. It was as if they were caring for their own mother!”
In addition to providing high-quality medical expertise, Bob found each
and every staff member at the facility to be friendly and informative.
“When you are in the hospital, it makes such a difference to have
someone with a friendly smile caring for you,” he says. “The
attention the staff paid to my wife’s emotional state surely made
Phyllis’ physical healing much faster.”
Like many, Bob admits he’s not fond of surprises. But when Phyllis
was admitted for further treatment, he was pleasantly surprised with her
private room – not only was it nearby the nurse’s station,
but there were accommodations for him to stay with her.
“In the 18 years we have lived in Lakewood, we have seen the hospital
change and grow. With significant updates in the last few years, we are
more confident than ever in the medical care provided so close to home,”
says Bob. “We are proud to encourage our friends and neighbors to
visit Monmouth Medical Center, Southern Campus.”
For more information on the Geriatric Emergency Medicine (GEM) Unit, call