For Visitors

Visiting Hours

To provide quality care and privacy to our patients and to foster a healing environment, we ask that you observe visiting hours as outlined below. Children 14 years and older may visit patients.

Visitors must check in at the Information Desk at each visit and receive a visitor's pass to proceed through the building.

  • Medical/Surgical Units

    11:00 a.m. – 8:00 p.m.

  • Oncology

    Family/Support Person: 24-hour visitation
    General: 11:00 a.m. – 8:00 p.m.

  • Critical Care Unit/ICU

    11:00 a.m. – 8:00 p.m.

  • Labor and Delivery

    Two Designated Support Persons: 24 hours only in Labor and Delivery.

  • Mother/Baby Unit

    11:00 a.m. – 8:00 p.m.

  • Pediatrics/Pediatric Critical Care Units

    Parents or Legal Guardian: 24-hour visitation; one parent may stay overnight 11p.m. – 8:00 a.m.

  • NICU

    Parents or Legal Guardian: 24-hour visitation.

  • Hospice

    24-hour visitation.

  • Behavioral Health

    Preferred visiting hours are outlined in the unit orientation materials provided upon admission. Please call the departments for more information:

    Short Term Care Unit ext. 62800; Voluntary ext. 67091;
    CCIS ext. 63393.

  • Pet Visitation

    Pets may be allowed to visit in special circumstances and under certain conditions. Please call the Patient Satisfaction Department at ext. 67180 for more information.

Outside Phone Calls to the Nurse's Station

Calls are welcome anytime except 6:00 a.m.-8:00 a.m. and 6:00 p.m.-8:00 p.m.

A Special Note for Family, Support Persons and Friends For the comfort of our patients, we ask that our visitors observe the following:

❖ Please limit the number of visitors at the bedside to two and be considerate about the length of your visit.

❖ Whenever possible, ask the nursing staff if there are specific times when your presence would be beneficial to the patient's comfort or your peace of mind.

❖ Please do not adjust any siderails, cribrails or equipment that may be in use without consulting the nurse.

❖ If your loved one is receiving patient controlled analgesia for pain, please do not push the button to administer additional doses of medication. Although you may mean well, this well-intentioned effort can result in serious medical problems for the patient.

❖ Assist us in creating a quiet, soothing and healing environment.

❖ Clean your hands upon entry and exit of the hospital room.

❖ Adhere to the policy regarding visiting hours.

❖ Visitors who are visibly ill (i.e. sneezing, coughing, etc.) should refrain from visiting.

❖ Shoes and shirts must be worn at all times in the hospital.

❖ Please check with the nurse regarding dietary restrictions before offering any food/beverage to a patient.

❖ You may be asked to leave the room during a physician visit or treatment. This is to respect the privacy of our patients.

❖ Because you know your loved one best, you may"sense" that "something just does not look or feel right" even when this change may not be obvious to the staff. As partners in the care process, if you feel your family member is experiencing a worsening of their condition that the staff do not seem to be aware of, please bring this change to the attention of the patient's nurse so that they can conduct an evaluation of the situation. In addition to the patient's nurse, we maintain a team of specially trained clinicians who are able to come to the bedside and assist the nursing staff in assessing patients who are experiencing a worsening condition. This team is called our Rapid Response Team. We encourage our patients and visitors to access the Rapid Response Team if they feel additional help is needed by dialing ext : 111.

Coffee Shop

Located on the first floor of the Discharge Lobby, the Coffee Shop is open to our outpatients and visitors 7 days a week, 24 hours a day.


Information regarding the following services is available via Patient Satisfaction, ext. 67180:

❖ Area Restaurants
❖ Hotel Accommodations
❖ Patient Leisure Activities
❖ Worship Services
❖ Car Rentals
❖ Banks
❖ Points of Interest Brochures
❖ Daily Newspaper Delivery

Mail, flowers and balloons

Deliveries are made throughout each day by our wonderful volunteers through the Volunteer Resource Center. No food, flowers or balloon bouquets are permitted in any of the patient rooms in the Intensive Care Unit and Coronary Care Unit. Due to the potential health risk concerning latex allergies, latex balloons are not permitted in the hospital. Flowers and Mylar balloons are available for sale in the Gift Shop.

ATM Machine

Located on the first floor in the Main Lobby and at 166 Lyons Ave. in the Pediatric Health Center.

Gift shop

Our Gift Shop is located on the first floor of the Main Lobby in front of the Information Desk. The Gift Shop offers a wide range of items for patients or to commemorate that special birthday, anniversary or holiday. The Gift Shop is open Monday through Friday, 8:30 a.m. - 8:00 p.m., Saturday, 10:00 a.m.-8:00 p.m. and Sunday, 10:00 a.m.-8:00 p.m. If you have any questions you may call the Gift Shop at ext. 67313.

Lost and found

To inquire about an item that has been lost, call Security, ext. 67455.


There is a fee for general parking. Bring parking ticket in to lobby to pay.

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