Pictured, from left, at the 2017 Humanism in Healthcare Award Ceremony
from Saint Barnabas Medical Center are Stephen P. Zieniewicz, FACHE, President and CEO; honorees Caitlin Ridge, BA, CCLS, Child Life Therapist, and Rosann Kravetz-Toma, PT, DPT, Physical Therapist; and Céu Cirne-Neves, CPHQ, FACHE, Vice President.
Two Saint Barnabas Medical Center (SBMC) employees received the prestigious
2017 Healthcare Foundation of New Jersey (HCFNJ) Lester Z. Lieberman Humanism
in Healthcare Award on July 17. The recipients were selected for their
dedication to living SBMC’s mission -- to provide compassionate
care, healthcare excellence and superior service to our patients and their
family - so much so that they were mentioned in letters from patients
and family members.
Rosann Kravetz-Toma, PT, DPT
Physical Therapist, Saint Barnabas Medical Center
Nominated by Jill Wing, PT, DPT, Physical Therapy Supervisor
There can be no doubt that Rosann Kravetz-Toma exemplifies the compassion,
respect, empathy and sensitivity that is reflective of the Lester Z. Lieberman
Humanism in Healthcare Award.
An exceptional clinician, colleague and caregiver, Rosann has successfully
transitioned from an inpatient to an outpatient physical therapist providing
treatment to patients with vestibular dysfunction, balance disorders and
concussions. With these diagnoses, her patients often experience frustration,
misunderstanding and/or psychosocial impacts due to recurring symptoms
and the significant functional impact on their lives. And, as the physical
therapy treatment often reproduces a patient’s symptoms, it can
be a challenge for them to understand, tolerate and trust the process.
In spite of this, Rosann’s patients continue their treatment with
excellent compliance, largely because she demonstrates a caring approach,
treating each patient with true interest and dedication to their well-being
at every visit.
One of Rosann’s patients praised her ability to listen and understand
how he sees the world with a vestibular handicap to tailor a treatment
plan for his issues. “Rosann's physical therapy sessions are
not just a checklist of prescribed standard therapeutic exercises. I've
been through those, mostly with marginal results. Rosann's focus is
on how the symptoms affect the person. She expands, stretches, and manipulates
the sessions through her ingenuity, creativeness, insight, and a heaping
helping of upbeat attitude and good humor to conform to a patient’s
specific needs.” He credits her approach with improving his vestibular
weaknesses and ability to remain independent and active.
Rosann is endlessly patient and strives to work at the pace of her patient's
tolerance; never rushing, but always providing support. She is empathetic
to their needs and works tirelessly for their comfort. Sensitive to the
specific needs of each individual during and after their sessions, she
adjusts her treatments accordingly. She regularly follows-up by phone
with her patients and their caregivers as a testament to how invested
she is in their welfare. She quickly and easily develops a rapport with
all her patients, no matter how difficult their case can be. While Rosann
works tirelessly to motivate her patients, the real reason they are so
compliant is because she is genuinely respectful of their needs and concerns
and listens to them with true empathy.
As an established expert, Rosann is equally committed to her colleagues
and the community. She is regularly asked to consult with inpatient therapists
on complex patients and is always available for students and staff when
they request observation time, co-treatments or have clinical questions.
Rosann also makes extraordinary efforts to educate our community with
the same compassion and sensitivity she dedicates to her individual patients.
She participates in community educational sessions at regular intervals
and acts as the hospital's representative for the entire balance program.
As you can see, Rosann is the definition of compassionate care, healthcare
excellence and superior service.
Caitlin Ridge, BA, CCLS
Certified Child Life Therapist, Saint Barnabas Medical Center
Nominated by Claudia M. Zaleski, Operations Supervisor
On a daily basis, Caitlin Ridge’s colleagues, her patients and their
family members witness her dedication to Saint Barnabas Medical Center’s
mission of providing compassionate care, healthcare excellence and superior service.
Since joining the Emergency Department staff four years ago in the newly
created role of Certified Child Life Therapist, Caitlin has become an
integral part of the team. She has imparted staff with her practices and
knowledge in providing patient centered care to our pediatric emergency
department patients. Her colleagues would not think of doing an invasive
or complex procedure without her, knowing her psychosocial interventions
make everything better.
Caitlin shows respect by listening to the needs of our patients and concerns
of their parents. She gains their trust by explaining, often though medical
play, how a hospital visit or a medical procedure does not have to be
scary. She visits the inpatient pediatric units to check on the patients
that have come through the Emergency Department to ensure they are doing
well and adapting to the hospital setting.
Caitlin’s loving care extends beyond the Emergency Department. As
a founding member of Saint Barnabas Medical Center’s Special Needs
Ambassador Program (SNAP), she helps train staff throughout the hospital
on how to understand and support special needs families and serves as
an expert resource for colleagues. In addition, she spends time helping
the children and grandchildren of our sick patients understand the situation
and treatment plan while diverting their attention with special activities.
As part of community outreach, Caitlin provides grade school programming
to reduce the fear children often associate with the hospital, organizes
Teddy Bear Clinics, and presents at professional symposiums.
Caitlin’s enthusiasm, empathy, compassion and respect is evident
through the lasting impression it leaves on our patients and families.
It isn't uncommon for a staff member to hear a child or parent ask
if Caitlin is available because of a previous, positive experience. Parents
remark how their children made her a card, called her their friend, said
they loved her and, most importantly, how she made their visit bearable
regardless of the situation.