Our patients and families say it best

Following are excerpts from letters and survey comments we receive each day.

"Dear Reverend G.,

On behalf of the family of G.W. I’d like to thank you for your prayers, kindness and comfort.

My husband K. and I were deeply touched. Not only were you kind enough to visit G. when she was so ill, you called us and gave comfort when she died. I can’t tell you what that meant to K. and later his brothers, when they arrived and we told them. We believe you are truly a good person and the Lord works through you. There are people who can be ministers but not all have that special gift such as you have.

Again Reverend G., thank you, M.W."

“Everyone was excellent, the employees, nurses, social workers, and aides.”

- Family of P.L.

“Excellent! A very difficult and emotional situation was made bearable.”

- Family of J.T.

“Hospice care allowed him (S.D.) to be pain free and to die with dignity which meant a great deal to all of us. We greatly appreciate it and thank you for all you did and continue to do. As a result of all you have done I am considering volunteering on the hospice floor.”

- Family of S.D.

“Nancy was the best, took time when needed, and returned the same day if necessary.”

- Family of A.R.

“Barbara E. did an excellent job of meeting with my sister and I, describing hospice care, and recommending a live-in caregiver.”

- Family of H.R.

“We want to thank all of you for the excellent and thoughtful care given to Helen W. You made her final days comfortable and we thank you.”

“You can feel the love you all have for the patients”

“Thank you so very much for all your support and the services which were so comforting to us all.”

- Sarah V. and Family, addressed to Rev. G.

“We never expected that the Hospice staff would become like family. Pam, my mom’s nurse, was a God-send to my mom who always looked forward to seeing her. Colleen B. spent a lot of time helping us figure out our options for home care.”

- Family of A.H.

“The Hospice aide, Maria, was excellent!”

- Family of E.L.

“Thank you for your kind words and care.”

- Judy and Richard C.

“You touched our hearts and minds with your kindness and caring.”

- Referring to Rev. G.

“I am writing on behalf of the entire family to express our deepest gratitude for the great care and respect you extended toward Marilyn B. in the final moments of her life. We felt supported and taken care of by all of you – no easy task. You also guided us through a sad and difficult transition with a combination of sensitivity and kindness. Thank you for your extraordinary generosity.”

“In memory of our dear friend Patricia H. – thank you for all you did. It takes special people like you to help others in such need.”

“We had an excellent experience with your hospice. Thank you.”

- Family of M.M.

“The hospice nurse (Vikki) gave excellent care. The care and concern for his comfort (S.D.) and the goal of controlling his pain were of paramount importance. It allowed my sister and I to be with him.”

- Family of S.D.

“R’s personal issues were addressed immediately. His concern was pain management and what the next step was. He was always included in the decisions.”

- Family of R.A.C.

“Dear Kathy and the whole team at Hospice:

‘What can I say.’ That is the phrase that my father would use when any of his children made him happy. Thank you for making it possible for all of us."

- Daughter of John W.

“To Hospice Care Team #7,

We want to thank you all for the love and care you gave to our sister, Margaret. Please accept our gratitude and thanks to you for the wonderful care you gave Margaret. It gave our family peace of mind. God bless you all.”

- The family of Margaret B.

“My sincere thanks to all the Hospice Team that cared for my Dad. He was given the best care and treated with dignity and respect throughout his final days. Jane and Stephanie in particular were angels sent our way. Their kindness helped my Mom accept and prepare for my Dad’s passing. Thank you.”

- Daughter of Harold W.

“Hospice Staff,

Just a note to thank your organization for providing such loving and compassionate care as our loved one faced his end of life issues. Everything always ran smoothly and we always knew whatever questions we had, the answer was always a phone call away. Please give special thanks to Jane, RN and CNA, Stephanie. These two women were not just professional, they were loving and compassionate to such an extreme degree. They were like loving family to my mother-in-law when we were unavailable. Jane prepared Mom for the inevitable and made her understand the entire process. We came to love her! She became a friend. Stephanie is one of the most compassionate people I have ever met. She was truly loving. My father in law was in such caring hands. Thank you for your wonderful organization, but even bigger thanks for sending these two Angels our way.”

- Daughter-in-law of Harold W.

“Dear Van Dyke Hospice,

Without you I wouldn’t have known where to turn for the endless number of decisions one must make in a time of grief. I just couldn’t have managed without your help. Thank you for your kind words and your understanding hearts.”

- Family of John C.

“Your compassion and caring are appreciated. The way you treated my mother Helen D. was wonderful. These small words can’t express how thankful I am that there are people like all of you who really care.”

- Daughter of Helen D.

“My family and I want to thank each of you and let you know how much we appreciate all that you did to make Mom’s last years so special. Your compassion, care, concern and dedication improved her quality of life immeasurably. She so looked forward to your visits and enjoyed your warm companionship as much as the excellent care your provided. She was a very fortunate woman to have such a wonderful team of caregivers to help her through her final days. With sincere thanks.”

- Daughter of Jacqueline S.

“To the wonderful Van Dyke Hospice Staff. Just a note to thank you for everything you did for our family during Mom’s last week. Your help and compassion means more to us than words can say. Keep up your wonderful work.”

- Family of Edith B.

“Dear Kathy, May God Bless you and your wonderful team for taking such wonderful care of my beloved husband Herbert. He told me many times how good he felt having their care and kindness. Thank you with all our hearts.”

- Wife of Herbert

“We were treated like family and that meant a lot to me. My mother was treated with the utmost respect and kindness. Don’t change a thing, you are wonderful. Thank you!”

“Everyone who helped us treated the patient and family with kindness, care and respect. We would highly recommend Van Dyke Hospice to other families.”

“Your staff took care of my father with their utmost respect, care & concern. I feel we were very fortunate to be at Van Dyke Hospice Center. Every staff not only had care and concern for my father, but all of us with him to the end. Thank you for the great job!”

“Your services were always provided in such a timely and knowledgeable way. My family and I are so appreciative of all your wonderful work. You made the passing of my husband so much easier to bear. Thank you, thank you all so very much!”

“The family was well cared for after my mother died. The time given to the family was appreciated. My mother’s end of life hospice experience was an exceptional experience making her dying experience one of dignity and without fear. We are thankful that Van Dyke was there for all of us. Thank you.”

- Patricia M.

FROM PRESS GANEY: Van Dyke Hospice is in the 99th Percentile of Hospices Nationwide for Family Satisfaction

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