Jersey City Medical Center (JCMC), a Vision of Performance Excellence 2015
award recipient, serves as a regional referral, teaching hospital and
provides the highest level of care for women and infants, trauma, psychiatric
and cardiac patients. The Medical Center mission is “Enhancing life”
while focusing on the four pillars of patient safety, satisfaction, clinical
quality and economic health. The JCMC Department of Pharmacy strives to
support the mission of the Medical Center through a sound operational
plan and clinical expertise.
JCMC is one of only 133 hospitals nationwide to receive eight consecutive
“A” safety scores from the Leapfrog Group, a national watchdog
group which promotes safety and quality in US hospitals. The pharmacy
department uses a state of the art clinical information system (CIS) to
ensure a safe medication process. The CIS allows for computerized prescriber
order entry (CPOE) with evidence based order sets as well as bedside barcode
medication administration (BCMA). On site repackaging machines allow for
effective and timely bar coded unit dose medications to support BCMA.
Medication distribution is optimized by use of automated dispensing cabinets
(ADCs) in operating room suites and inpatient care areas. The Institute
for Safe Medication Practices (ISMP) provides Targeted Medication Safety
Best Practices for hospitals to identify, inspire, and mobilize widespread,
national adoption of consensus-based best practices on specific medication
safety issues. The pharmacy department has adopted changes to conform
to ISMP’s suggested best practices. Over 95% of the pharmacy technicians
are certified by the Pharmacy Technician Certification Board (PTCB). The
technicians assist pharmacists by filling orders, delivering to patient
care areas and ADCs, answering phones, and compounding sterile and non-sterile
products. Centralized pharmacists answer phones, provide medication information,
review patient labs, allergies and patient profile in the CIS prior to
verifying medication orders, and oversee technician activities and compounding.
JCMC continues to receive improved ratings from Hos-pital Consumer Assessment
of Healthcare Providers and Systems (HCAHPS) patient satisfaction surveys.
With six clinical decentralized pharmacists, in addition to one Rutgers
faculty member, increasing direct patient contact time is a focus of the
department. Pharmacists affect the patient perception of care through
bedside patient counseling, providing education about pain reduction therapies,
medication and discharge instructions.
Clinical pharmacists are decentralized in the ICU, ED, psychiatry and
medical-surgical patient care areas. An additional clinical pharmacist
specializes in antimicrobial stewardship while the Rutgers faculty pharmacist
focuses on anticoagulation and internal medicine. Residency trained and
board certified experts in their respective fields, the pharmacists provide
input on policy committees, drive evidence based CPOE order sets and participate
in multidisciplinary medication rounds.
Through prudent use and management of the 340B drug pricing program, JCMC
pharmacy is able to maximize cost savings for the medications administered
to the many outpatients served by the pharmacy. Outpatients are provided
care in the Infusion and Cancer Center, imaging centers, eye, dental,
wound care, psychiatric and pediatric clinics, services for the homeless
and a comprehensive care clinic for patients with HIV. On the inpatient
side, patient counseling is targeted to reduce patient readmissions and
length of stay. With a focus on the continuum of care and population health,
JCMC is able to drive down costs and reduce unpaid services.
Jersey City Medical Center Pharmacy Leadership
Maria DeVivo, PharmD, MPA, BCPS, BCACP Director of Pharmacy
Sandy Moreau, PharmD, BCPS Clinical Coordinator
Patrick Mormino, PharmD Supervisor Pharmacy Operations
Kevin Scott, PharmD Supervisor Sterile Products
Sheryl Sunnongmuang, PharmD Information Technology and Systems Pharmacist